Shipping Policy

When will my order arrive?

We pack and ship every order within 24 hours. Delivery across the United States takes 3 to 6 business days after that. You'll get a tracking link by email the moment your parcel leaves us.

What does shipping cost?

Nothing. Shipping inside the U.S. is free on every order, tracking included.

My delivery date has passed

Almost every order lands inside the window above. When it doesn't, it's usually because a colour or size has just sold out, which adds 2 to 3 days. If a parcel is genuinely lost by the carrier, we send you a new one at our cost. Email Support@susies.co with your order number and we'll chase it for you.

Where do I find my tracking number?

It's in your shipping confirmation email. Enter your email address and order number to follow the parcel.

My tracking hasn't updated

Tracking only starts moving once the parcel is scanned into the carrier's network. In the first day or two it can sit still, or show an odd status, while the parcel is already travelling. Give it 48 hours before you worry. If it still hasn't moved after that, write to us.

Returns and exchanges

You have 90 days from delivery to exchange your order for a different size or colour, or return it for a full refund. Exchanges for a different size are free. The full steps are on our Return Policy page.

Cancelling an order

Because we pack within 24 hours, cancellations are only possible before your order ships. Email Support@susies.co straight away and we'll stop it if we still can.

Something arrived damaged

Send a photo or a short video to Support@susies.co along with your order number. We'll send a free replacement and new tracking. You don't need to post the damaged item back.

Refused or uncollected parcels

If a delivery is refused, or left sitting at a pickup point past the carrier's holding window (usually 5 to 7 days), the parcel goes back into the carrier's system and we can't refund that order.