Return & Exchange Policy

Not happy with your order? That's what the 90-Day Perfect Fit Guarantee is for. You have 90 days from the day your order arrives to exchange it for another size or colour, or send it back for a full refund.

Wrong size? We'll swap it free

Sizing a tank from a photo is hard. If the one you picked doesn't fit the way you hoped, we send you the right size at no cost to you.

Email Support@susies.co with your order number and the size you want instead.
We reply with your exchange form and the return address.
Post the tank back with the form inside the package. Use a tracked service and keep the receipt.
As soon as it's on its way, we ship your new size out. Free.

Want your money back instead?

Email Support@susies.co with your order number and tell us you'd like a refund.
We reply with your return form and the return address.
Post the item back with the form inside the package, tracked.
Once it reaches us we refund you to your original payment method within 5 business days.

Refund returns are sent back at your own shipping cost. Free exchanges are on us.

Arrived damaged or we sent the wrong thing?

Then nothing comes out of your pocket. Email Support@susies.co with a photo or a short video of the problem. Once our team has looked at it we send a free replacement straight away, with new tracking. You don't need to post the faulty item back.

The small print

Items need to come back unworn and unwashed, with the tags still attached.
Underwear and briefs can only be returned unopened and in the original sealed packaging. That's a hygiene rule, not a technicality.
Always ask for your return or exchange form first. Packages that arrive without one can take much longer to process.
Always use a tracked service. Until a package reaches us, it's the sender's responsibility.
If a delivery is refused or left uncollected at the depot past the carrier's holding window, we can't refund that order.

Cancelling an order

We pack fast, usually within 24 hours, so there's only a short window to stop an order. Email Support@susies.co as soon as you can and we'll cancel it if it hasn't shipped. If it's already gone out, just use the 90-day return above once it lands.